How ShinHQ handles information

ShinHQ operates a marketplace that connects prospective patients, medical clinics, and medical-tourism agencies. Our registered office is Seoul #106-208, B1F, 10 Gangnam-daero 51-gil, Seocho-gu, Seoul 06627, Republic of Korea. Questions or privacy requests can be sent to privacy@shinhq.com.

This policy applies to ShinHQ websites, applications, booking and coordination services, communications, and related marketplace features. Depending on the service, ShinHQ may handle information for its own purposes or on behalf of a clinic or agency. A clinic remains responsible for its medical records and clinical decisions.

• Identity and contact details, including name, email address, phone number, country, language, and organization.
• Account, clinic, agency, credential, and representative information.
• Enquiry, consultation, booking, treatment-interest, travel, scheduling, document, and communication information that you choose to provide.
• Health or other sensitive information only when it is needed for a requested service and submitted with an appropriate legal basis or consent.
• Transaction metadata, invoices, commissions, refunds, and payment status. Payment-card details may be handled directly by payment providers.
• Technical and usage information such as IP address, approximate location, device, browser, pages viewed, referral source, and security events. On the production website, Google Analytics may use cookies or device identifiers to help us understand visits and successful enquiry submissions; we disable Google advertising signals and do not send enquiry-form contents to Analytics.

• Respond to enquiries and provide, coordinate, and support marketplace services.
• Match users with clinics or agencies, manage consultations and bookings, and communicate status updates.
• Administer accounts, transactions, commissions, customer support, and service communications.
• Operate, secure, troubleshoot, analyze, and improve our services.
• Comply with law, enforce agreements, prevent misuse, and protect users and the public.

We process information as necessary to provide requested services or perform a contract, with consent where required (including for sensitive information), to comply with legal obligations, and for legitimate interests such as security and service improvement where those interests are not overridden by individual rights.

• With the clinic, agency, patient, or authorized representative involved in an enquiry or booking.
• With hosting, email, communications, analytics (including Google Analytics on the production website), payment, translation, and professional-service providers under appropriate obligations.
• With authorities or other parties when required by law, to protect rights or safety, or in connection with a corporate transaction.
• We do not sell personal information for money.

Marketplace participants and service providers may be located in different countries. Where required, we use contractual or other recognized safeguards for international transfers.

We retain information only for as long as needed for the purposes described above, including service delivery, legal, accounting, dispute, and security requirements. Retention depends on the information and relationship. Enquiries submitted through this website are delivered to the relevant ShinHQ team mailbox; this website does not create a separate lead database record.

We use organizational and technical safeguards appropriate to the nature of the information. No transmission or storage method is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may request access, correction, deletion, restriction, portability, or objection, and may withdraw consent without affecting earlier processing. You may also complain to a competent privacy authority. Contact privacy@shinhq.com to make a request; we may need to verify your identity.

Our services are not directed to children acting without a parent, guardian, or other legally authorized representative. Do not submit a child’s information unless you have authority and the submission is necessary for the requested service.

Clinics, agencies, payment providers, and linked services may apply their own privacy policies. ShinHQ is not responsible for their independent practices.

We may update this policy as our services or legal obligations change. We will post the revised version with a new effective date. Contact privacy@shinhq.com or write to our registered office with questions.